Privacy Policy

Nanochap Electronics (Hangzhou) Co.,Ltd. and its affiliates (collectively, "Nanochap", "we", "us", and "our") respect your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to Nanochap websites, products, and services that display or provide links to this Policy.

This Policy describes how Nanochap processes your personal data, but it may not address all possible data processing scenarios. Nanochap may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

Before using our website, products or services, please carefully read and fully understand this Policy. We will remind you in bold that there be exemption or limitation of liability and other important content. Please pay attention to the terms in bold. Once using our website, products and services, or register a personal account or save personal information, which mean you aware of and agree to all the terms of this policy, and fully agree to the treatment of your personal information by Nanochap in accordance with this policy.

This Policy describes:

1. How We Collect & Use Your Personal Data

2. Cookies & Similar Technologies

3. How We Disclose Personal Data

4. How to Access & Control Your Personal Data

5. How We Protect Your Personal Data

6. How We Process Minor's Personal Data

7. Third-Party Providers and Their Services

8. International Transfers of Your Personal Data

9. Updates to This Policy

10. How to Contact Us

1. How We Collect & Use Your Personal Data

1.1 How Nanochap Collects Your Personal Information

Personal information refers to all kinds of information recorded electronically or otherwise in relation to an identified or identifiable natural person, excluding anonymized information. We may collect personal information from you when you use Nanochap products and services or interact with us. The specific types of data collected will vary depending on which products and services you use and how you interact with us. You are not required to provide personal information to Nanochap, but if you choose not to do so in certain necessary circumstances, Nanochap may not be able to provide you with the relevant product or service or respond to or resolve a problem you encounter. Nanochap will collect and use your personal information only for the purposes described in this statement, and the personal information we may collect includes:

1.1.1 Information You Provide to Nanochap

(1) Account registration information. When registering for an account, we will ask you to provide appropriate personal information, including your name, account number, password, e-mail address, and contact number.

(2) Personal contact information. When you contact us, give us comments, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, position, e-mail, phone number, etc..

1.1.2 information obtained in the course of your interaction with us or use of our products and services

(1) Device and Network Information. We collect information about your device when you use the Nanochap products and services, such as device type, device attribute information, device connection information, device status, device name or model number, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies from product to product.

(2) Interaction log information. This type of information will be submitted by you directly to us when you use our website, products or services, and interact with us. Examples include requests for information that you provide to us, including inquiries you enter or questions or information you provide for customer service support; and records of your communications online or by phone, email, or participation in online and offline events.

(3) Log information. When you use the products and services of Nanochap or view the content provided by Nanochap, Nanochap will automatically collect and store the necessary log information, such as the time of each visit to the service, the path of the visited page, the IP address of the client, and the event information (such as registering, logging in, downloading, and posting).

1.1.3 Third-party Source Information And Publicly Available Information

Nanochap may also collect and use non-identifying data. Non-identifying data is data that cannot be used to identify an individual. For example, Nanochap collects aggregate statistics, such as the number of visitors to its website. Nanochap collects this data in order to understand how users use its website, products and services. By doing so, Nanochap can improve its services to better meet the needs of its customers. Nanochap may, in its sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We make every effort to segregate your Personal Information from Non-Identifying Data and use the two types of data separately. If personal information is mixed with non-identifying data, it will still be treated as personal information.

1.2 How Nanochap Uses Your Personal Information

We may use your personal information for the following purposes:

（1） Creating an account. Customers interested in Nanochap products and services can create a Nanochap account. This account provides you with the ability to authenticate yourself when you use Nanochap products and services, manage your rights to secure the products and services, contact you, send you important notices, and more. In order to create an account, we collect the personal information you provide to us, including the name, account number, password, e-mail address, contact number, and country or region you enter.

(2) Other cases:

• Troubleshooting errors where you choose to send us details of the error.

• To protect the security of our products, services and customers or users and to implement and improve our loss prevention and anti-fraud programs.

• To comply with and enforce applicable legal requirements, relevant industry standards or our policies.

For these purposes, we may collect the following information from you: the time of the request for the service, the type of protocol requested, the IP address of the client, the status of the request's success, the path to the requested resource, the client's device information (e.g., the device type, the operating system type, and the version), and so on.

2. Cookies

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

Like many other websites or Internet service providers, Nanochap uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again. Nanochap will not use cookies for any purposes not stated in this policy.

Your use of our website means that you agree to the use of cookies as described above.

3. How We Disclose Personal Data

In general, Nanochap will not disclose your personal information to the public, except in the following scenarios:

(1) In cases where certain services are provided by an authorized partner of Nanochap, Nanochap will share your personal information with that partner, as described in this policy, after obtaining your consent separately. For example, if the partner is authorized to handle hotlines, send e-mails, provide technical support, etc. on behalf of Nanochap, we will ask the partner to use your personal information only for the purpose of providing services to you on behalf of Nanochap;

(2) We may disclose personal information among Nanochap affiliates. We will only disclose your information within Nanochap affiliates for specific, explicit, and lawful purposes, and only to the extent necessary to provide the service. For example, in order to avoid duplicate registrations when registering for a Nanochap account, we are required to verify the uniqueness of the account to be registered;

(3) Nanochap may also disclose your personal information to appropriate law enforcement or other governmental authorities when required to do so by applicable law or in response to legal process. In some jurisdictions, if Nanochap is involved in a reorganization, merger or bankruptcy and liquidation proceeding, your personal information may also be disclosed to the counterparty.

(4) Nanochap may also disclose your data where there is a legitimate need to do so, such as to perform a contract and where we believe that disclosure is necessary and appropriate to prevent physical harm or property damage or to investigate possible or actual illegal activity.

4. How to Access & Control Your Personal Data

It is your responsibility to ensure that all personal data submitted to Nanochap is correct. Nanochap is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

To the extent required by applicable law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, (iv) ask us to delete your personal data from our database, (V)requesting an explanation of our rules on handling personal information. To exercise these rights, please may contact us by email provided below to give your feedback. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your consent at any time when Nanochap processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.

5. How We Protect and Retain Your Personal Data

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. Nanochap is committed to protecting your personal data; however, please note that no security measure is perfect.

We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards Nanochap uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. We will maintain your registration information as long as your account is necessary for service provision. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.

6. How We Process Minor's Personal Data

Our websites, products and services are primarily intended for adults. A Minor must not create a Nanochap account without the consent of a parent or guardian. If a Minor's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the Minor's parents or guardians, or when necessary for the protection of the Minor. If we accidentally collect a Minor's personal data without verified prior consent from the Minor's parents, we will attempt to delete the data as soon as possible.

7. Third-Party Providers and Their Services

To ensure a positive user experience, you may receive content or web links from third parties other than Nanochap and its partners ("third parties"). Nanochap does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

8. International Transfers of Your Personal Data

As a global company, your personal data collected by Nanochap may be processed or accessed in the country/region where you use our products and services or in other countries/regions where Nanochap or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, Nanochap will take measures to ensure that data is processed as required by this Policy and applicable laws, which includes when transferring the data subject's personal data from the EU to a country or region which has not yet been acknowledged by the EU Commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transfer.

9. Updates to This Policy

Nanochap reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.

10. How to Contact Us

If you have any privacy complaints or questions you would like to contact Nanochap, please contact admin@nanochap.com. Typically, we will respond within one month.

Last updated: 14th September 2022